Kindness

• Respond to members & carers’ concerns.
• Support each other under pressure and consider the impact of our actions on others
• Help members, staff or volunteers to clarify where they are unsure or lost.
• Smile, listen and be friendly.
• Show sensitivity to others’ needs and be aware of your own impact.

Respectful

• Keep all members, families, staff, volunteers and carers involved and well informed.
• Protect member’s dignity and confidentiality.
• Respect colleagues’ roles, skills and experiences.
• Value and understand the diversity of those around us.
• Encourage others to talk openly and share their concerns.

Fairness

• Make judgments free from discrimination or dishonesty.
• Always be prepared to explain the rationale behind decisions, including what is known, not known, and why now. Also, be honest with yourself and understand why you tend to lean in a certain direction vs. others.
• Take pride in what we do